Frequently Asked Questions
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What are the payment options I can choose from?
Our store currently accepts: IDeal, paypal, american express, apple pay, google pay, mastercard, maestro, visa shop pay and unionpay.
How long does it take to ship your item?
We strive to ship in stock items within 3 days. Custom orders will take longer and you’ll find a rough estimate on the shipment time in the item description if it differs from the regular times.
How can I return an item?
In case the package was already shipped out but you still want to cancel your order or your item has arrived broken; you will have 14 business days to return the package to our workshop. Do let us know you want to return the item via email at info@nightshadecouture.nl. Read more about returning items on our returns page.
I made a mistake while ordering, what do I do?
In case you filled in the wrong shipping information, email us as soon as possible with the right information at info@nightshadecouture.nl.This gives us a chance to correct the information before shipping. Read more about this on our returns page.